New Arrivals: HF 5484 - HF 5600.9999
Showing 1 - 21 of 21 new items.
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© 2016,Published with the Association for Coaching, Excellence in Coaching presents cutting-edge thinking in the field of workplace coaching. This comprehensive industry guide enables coaches to achieve personal excellence in a rapidly evolving profession through a collection of best-practice material from some of the biggest names in the profession including Sir John Whitmore, Philippe Rosinski and Peter Hawkins. Part One covers the business of coaching, telling practitioners everything they need to know about setting up a coaching practice, defining the coaching requirements, building a business case and embedding best practice in workplace coaching. Part Two covers models and approaches including NLP, appreciative coaching, cognitive behavioural coaching and solution-focused coaching. Part Three considers issues around coaching including evaluating coaching programmes, ethics, and coaching supervision. This latest edition has been updated to reflect recent developments in the industry and includes a new chapter on team coaching. Excellence in Coaching is essential reading for practising coaches as well as for anyone studying coaching through the ILM, coaching training, a Master's course, or more generally as part of a psychology or business degree. -
© 2015,Armstrong's Handbook of Reward Management Practice is the definitive guide to understanding, developing and implementing effective reward. It is closely aligned to the CIPD's standard in reward management and is supported by online resources for both lecturers and students. Updated to reflect the practical implications of the most recent research and discussion on reward management, this new fifth edition includes a new chapter on computerized reward management, completely updated chapters on job evaluation, pay structures, merit pay and executive pay, and new case studies. As with all of Armstrong's texts, Armstrong's Handbook of Reward Management Practice truly bridges the gap between academic and practitioner and is, therefore ideally suited to anyone studying for a professional qualification in HR, of which Reward is often a core part, in particular the CIPD's intermediate and advanced level qualifications. Online supporting resources include lecture slides, an instructor's manual and a student's manual complete with a glossary, bibliography and literature review.
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© 2012,An insightful new book from the multimillion-copy bestselling author Sean Covey and the FranklinCovey organization based on their work with hundreds of thousands of employees and large companies to unveil the essential disciplines proven to help businesses and individuals realize their most important goals. Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it's likely no one even noticed. What happened? The "whirlwind" of urgent activity required to keep things running day-to-day devoured all the time and energy you needed to invest in executing your strategy for tomorrow! The 4 Disciplines of Execution can change all that forever. The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing on your most important strategic priorities in the midst of the whirlwind. By following The 4 Disciplines: • Focusing on the Wildly Important • Acting on Lead Measures • Keeping a Compelling Scoreboard • Creating a Cadence of Accountability leaders can produce breakthrough results, even when executing the strategy requires a significant change in behavior from their teams. 4DX is not theory. It is a proven set of practices that have been tested and refined by hundreds of organizations and thousands of teams over many years. When a company or an individual adheres to these disciplines, they achieve superb results--regardless of the goal. 4DX represents a new way of thinking and working that is essential to thriving in today's competitive climate. Simply put, this is one book that no business leader can afford to miss.
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© 2015,A team of interdisciplinary experts provides an up-to-date review of current theories, empirical research, and management strategies that will help organizations address workplace bullying through both prevention and intervention. • Takes a lifespan developmental approach to understanding workplace bullying • Offers specific recommendations for preventing workplace bullying • Shares and addresses real-life stories • Provides sample policies and investigation formats • Features chapters written by noted scholars, human resource professionals, psychologists, and attorneys
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© 2004,Visit the website at: www.blackwellpublishing.com/stockdale Immigration and globalization, combined with new civil rights laws and changes in public opinion have resulted in vastly increased workplace diversity in the last half-century. The Psychology and Management of Workplace Diversitay is a collection of newly commissioned articles that provide sophisticated and comprehensive views of the challenges and opportunities that diversity poses for organizations, their leaders, and their members. Provides sophisticated and comprehensive views of the challenges and opportunities that workplace diversity poses for organizations, their leaders, and their members. Examines how diversity has, does, and should work with respect to a series of dimensions, including gender, race or ethnicity, age, disability, obesity, sexual orientation, and social class. Offers guidance on how organizations can change to become more multiculturally inclusive, describes diversity management around the globe, and suggests some strategies for managing diversity. Supplemented with a website - www.blackwellpublishing.com/stockdale - that includes an activity guide and testbank.
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© 2014,Successful management of today's increasingly diverse workforce is among the most important global challenges faced by corporate leaders, human resource managers, and management consultants. In the third edition of the award-winning book, Managing Diversity: Toward a Globally Inclusive Workplace, Michàlle E. Mor Barak argues that exclusion is among the most critical and pressing problems faced by today's heterogeneous workforce. Using an original model for creating a globally inclusive workplace coupled with engaging real-world case studies, she outlines unique strategies for unleashing the embedded potential in a multicultural and diverse global workforce. First Edition: Winner of the 2006 Outstanding Academic Title Award from CHOICE Magazine and the 2007 Academy of Management's George R. Terry Book Award for "outstanding contribution to the advancement of management knowledge" -
© 2008,Suitable for those involved in training, human resources development, and workplace learning, this book offers methodologies and practices covering the training and development profession and also includes worksheets and tools on a companion CD-ROM. -
© 2010,A follow-on to ASTD's best-selling ASTD Handbook for Workplace Learning Professionals, the ASTD Handbook of Measuring and Evaluating Learning includes more than 20 chapters written by preeminent practitioners in the learning evaluation field. This practical handbook covers best practices of learning evaluation and includes information about using technology and evaluating e-learning. Broad subject areas are evaluation planning, data collection, data analysis, and reporting, how to use data, and several case studies. -
© 2013,"Once again, Ken Lloyd has written a book which is relevant, timely, and applicable. It will be of use to employees and managers, as well as organizational leaders. The book not only discusses specific and real workplace examples, but also provides useful action steps in a manner that everyone can relate and apply to their work environments." --Charles P. Leo, PhD, adjunct professor, Graziadio School of Business & Management, Pepperdine University "One major threat to customer centricity, as well as corporate productivity, comes from employees whose disruptive and misguided actions interfere with their own performance along with that of their associates. If you are seeking state-of-the-art tools and strategies to deal with these challenges in the workplace, I am certain you will find them and much more in Office Idiots ." --Marc Benioff, chairman & CEO, Salesforce.com Most books that deal with ridiculous behaviors in the workplace are premised largely on conjecture, anecdotes, and limited data, but that's not the case with Office Idiots . Written by Ken Lloyd, one of the foremost experts on jerks at work, this book relies on data from actual workplaces across America to present a sweeping and frighteningly accurate snapshot of the antics of office idiots. Based on thousands of letters to his newspaper column and Website, jerksatwork.com, this book spotlights office idiots wherever they exist in an organization, followed by practical advice on what to do and even what to say when you encounter them. In addition to providing a vast array of hands-on (and hands-off!) tools, Office Idiots will also show you how to: Deal with some of the most off-the-wall and absurd forms of office idiocy. Avoid enabling behaviors that actually bring out office idiocy in others. Make sure you don't become an office idiot. -
© 2014,Turn the performance review process into a performance enhancement process Fearless Performance Reviews introduces a groundbreaking new framework that transforms not just the review process but the entire relationship between coach and employee. Experts Jeffrey and Linda Russell replace the traditional performance review with the Performance Coaching Conversation, a bottom-up alternative in which the employee takes the lead both during the review process and throughout the entire performance cycle. " Fearless Performance Reviews is a great way to step new and experienced supervisors through a much more effective process for performance reviews. The process that is described in the book really does take the fear out of both sides of the performance assessment process." --Dawn Thistle, Organizational Learning Manager, Springs Window Fashions "Getting to the goal of effective performance reviews requires collaboration. What better way to share the journey to success than to agree on the route. Jeff and Linda offer us a powerful and clear framework for making the review process more collaborative and gives us a framework rather than a script." --Annamarie Shanahan, HR Director, Plastic Ingenuity -
© 2014,Since the increased attention toward diversity in the workplace, the concepts of "diversity initiatives" and "diversity management" have become a common place in many conversations among academics and practitioners alike. The diversity movement in the workplace originated from the increased avocation for equal treatment of minority groups due to the dynamic composition of the modern workforce. Many organizations were forced to face these changes and the dilemma of how to respond to group differences to maintain and/or increase organization effectiveness and productivity. This volume will present new research on the colorblindness versus multiculturalism debate, assist in broadening the diversity ideology conversation, share this conversation across social science domains including industrial/organizational psychology, social psychology, and law and public policy, and highlight how the nature of diversity ideology may be fluid and therefore be different depending on the diversity dimension discussed. -
© 2013,Most organizational leaders are locked into conducting annual or bi-annual performance reviews with their staff although they know the system is not working. Performance reviews are costly, time consuming, and often a one-way experience without follow up. Companies need an entirely new approach to performance management.The End of the Performance Review is a thoroughly tested, distinctive alternative that draws on well established principles of organizational behavior. Based around Tim Baker's unique "5 Conversations," each lasting ten minutes, the reader is offered a new model for performance management that better reflects the changing needs of both sides of the employment relationship. With a timely focus on fostering innovation, the book is practical and easy to use-featuring case studies, interviews, and useful templates. -
© 2014,The World's Leading Business Minds on Today's Most Critical Challenge Featuring Gary Hamel, Rosabeth Moss Kanter, John Kotter, Dan Pink, Lynda Gratton, Tammy Erickson, Doug Ready, and others "Thinkers50 . . . is the global barometer ofthe best management thinking." -- Professor Vijay Govindarajan, Tuck Business School at Dartmouth College Is management an art or a science? It is both--and much more. Management may be the single most important business discipline, and yet it is the most difficult to define. Stuart Crainer and Des Dearlove, creators of Thinkers50, begin by providing a thorough definition of management. Thinkers50 Management then reveals the most innovative management theories and insights from today's leading academics and practitioners. Chapters include: Managing Processes Measuring Performance Managing Change Managing Talent Managing Globally Managing Emotionally Managing Millennials Each book in the Thinkers50 series providesauthoritative explanations of the concepts, ideas, and practices that are making a difference today, including specific examples and cases drawn from the original sources. Quality, forward-looking management doesn't just drive profits; it is a vital contribution to creating a healthy, peaceful society. "Management matters," the authors write. "It shapes the world. It is the vital lubricant that protects us from chaos. It is a calling and an enabling force." Whether you're facing current management challenges in our fast-paced global economy or are aspiring to rise in the ranks to become a successful manager, Thinkers50 Management gives you the insight and knowledge youneed to excel in today's highly competitive business world. -
© 2014,"TELL ME ABOUT YOURSELF . . ." Decode the hidden meaning behind interview questions and prepare the perfect answer to land the job During a job interview, there are no right or wrong answers, just better and worse answers. When you rethink the process in those terms, you'll gain a huge advantageover the competition. What to Say in Every Job Interview shows you how to focus on the factors of the job, rather than answering questions "correctly." As a professional interviewer, Carole Martin has spent years on the other side of thedesk. She knows exactly what she's looking for in every job candidate and exactly how to find it. Now, she reveals all the secrets. Martin gives you a holistic plan for preparing yourself to best answer every interviewer's three primary concerns: Can you perform the job? Are you a good fit with the company culture? Can the company afford you? What to Say in Every Job Interview shows you where to find the critical factor interviewers seek with each question and how to present yourself in the best possible way on the spot and under pressure. -
© 2013,The official study guide for the Workforce Management Technology Certification, containing core knowledge for time and labor management The worldwide standard for the time and labor management technology profession, Workforce Asset Management Book of Knowledge is the official guide to the Workforce Asset Management Certification. Establishing a common lexicon within the profession for talking about workforce management and systems, this essential guide is designed to establish a body of generally accepted and applicable practices and standards within the industry. Includes contributions from leaders in the field Covers everything from vendor and product selection, to implementation planning and execution, system design, testing and change control, financial analytics, fundamentals of scheduling people against workload and skill sets, and how to use these systems to manage labor costs and productivity Body of knowledge is focused on workers and technologies for every industry and every type of employer Designed around timekeeping and labor scheduling technologies With contributions from leaders in the field, this book expertly covers the knowledge, practices, regulations, and technologies within the domain of workforce management systems. It provides the body of knowledge for managing a workforce using time and attendance systems, labor scheduling, productivity, staffing budgets, workforce software applications, or data, compensation and benefits for payroll and human resources. -
© 2013,Resilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity. -
© 2014,NEW EDITION, REVISED AND UPDATED Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies--from A to Z--that managers can use to address their employees' real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love 'Em or Lose 'Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures. -
© 2013,The latest research suggests that 33% of people lie deliberately to achieve employment. The costs of mis-hires are significant in terms of management time, selection and reselection costs and potential legal costs.Max Eggert's Deception in Selection will help you, the recruiter, to understand how and why candidates deceive. The book examines proven techniques and tactics to balance the interview game, to restore equity in the face of the clever approaches that sophisticated candidates bring to the interview. Although there is no fool-proof way of identifying deception, you can, with practice, become amazingly accurate if there is a commitment to master the basics. This is a must read guide from a best-selling business author for all those who participate in the selection process. -
© 2013,The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all their effort, many have failed to realize that the issue is not how to reach the customer where they are, but where they are going and their mindset at the moment.nbsp; With the staggering growth in the use of mobile technology as both product research and purchase point, businesses have yet to fully understand the important role mobile devices play in the basic structure of the traditional shopping model and the new importance on linking behavior with location. With the death of the traditional sales funnel comes author Chuck Martin's new model, the Mobile Shopping Life Cycle.nbsp; Based on the author's in-depth research, Martin has identified the six specific moments in the timeline of the sale which marketers must target effectively in order to reach the mobile buyer. Fromlocation-based marketing to mobile payment systems, Martin's model gives marketers access to the tools necessary to build a new sales framework that properly addresses the future of the market. -
© 2013,In this authoritative book, Michael R. Frone takes a close look at what we know and don't know about workforce and workplace substance involvement. In doing so, he exposes the lack of evidence behind many popular myths that have persisted since the "war on drugs" began in the 1980s, including the myth that workplace alcohol and illicit drug use is highly prevalent; the myth that employee substance use has a strong effect on productivity, leading to high costs for employers; and the myth that drug testing and employee assistance programs are proven ways for employers to deter substance use. Frone's review covers research conducted over the past 30 years, and he analyzes methodological limitations and the tendency of many science reporters to "go beyond the data" when interpreting results. Given the need for evidence-based management and policy, this book will be a comprehensive resource for researchers and practitioners in management, occupational health, and addiction treatment and prevention. Book jacket. -
© 2013,Diversity in business and other organizations has been a goal for more than a quarter of a century, yet companies struggle to create an inclusive work place. In Reinventing Diversity, one of America's leading diversity experts explains why most diversity programs fail and how we can make them work. In this inspiring guide, Howard Ross, uses interviews, personal stories, statistics, and case studies to show that there is no quick fix, no easy answer. Acceptance needs to become part of the culture of a company, not just a mandated attitude. People still feel alienated because of their race, language, gender, sexuality, ethnicity, or culture. Many of these prejudices are unconscious and exclusions unintentional. Only through challenging our own preconceived notions about diversity can we build a productive and collaborative work environment in which all people are included.